MUKUBA HOTEL | Hotel in Ndola

| 8.4 (8 Reviews) | 1 Bathroom

Hotel in Ndola

An outdoor pool, a restaurant, and 2 bars/lounges are available at this hotel. Free English breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a poolside bar, a children's pool, and dry cleaning.
Change of towels is available on request.
MUKUBA HOTEL offers 53 accommodations. This Ndola hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is offered daily and change of towels can be requested.
An outdoor pool and a children's pool are on site.

Amenities

Parking

Pool

Restaurant

Bar

Guest Services

Breakfast

Child Friendly

Internet

Laundry

Policies

Check-in

Minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children are welcome. rollaway/extra beds are available for usd 50.0 per day.

Payment Policy

Rollaway bed fee: usd 50.0 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts debit cards and cash

Reviews

SIMON

Jan 9, 2026 08:21:19 PM

Review Score: 4

Summary: Dear Sir/Madam, I am writing to formally lodge a complaint regarding my recent stay, which was booked through Hotels.com. While Hotels.com is generally a reliable platform, my experience at the hotel was extremely disappointing and stressful due to poor handling of payment verification and communication. Upon arrival for check-in, I was asked to wait for over one hour while the hotel attempted to confirm my payment. Despite presenting clear proof of payment, I was repeatedly asked to provide the same information multiple times. I was informed that I could remain at the hotel while they tried to confirm the payment with Hotels.com. The following day, I was advised that the accountant wanted to speak with me. I went to the reception and waited for more than 30 minutes; however, he did not attend. I was then informed that I would need to pay again because the hotel claimed that payment from Hotels.com had not been received. I explained that this is the payment method I consistently use and that if there was an issue, the hotel should contact Hotels.com directly or allow time for the payment to be processed. I also showed proof indicating that the payment was still “in progress.” Despite this, I continued to be pressured to make an additional payment. Furthermore, I was asked to pay extra for breakfast for another person, which added to the frustration of the situation. Overall, the experience was unprofessional, inconvenient, and far below acceptable hospitality standards.

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FAQ's

Is this MUKUBA HOTEL pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the MUKUBA HOTEL have a swimming pool?

Yes, this MUKUBA HOTEL has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in MUKUBA HOTEL?

Best-rates for the MUKUBA HOTEL starts from $55 per night with includes Restaurant, Internet, Parking, Pool, Bar, Guest Services, Breakfast, Child Friendly, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is MUKUBA HOTEL a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the MUKUBA HOTEL wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the MUKUBA HOTEL has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the MUKUBA HOTEL?

Based on the information reported by the owner or manager, the MUKUBA HOTEL indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for MUKUBA HOTEL?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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